TERMS & CONDITIONS
We appreciate your business greatly. In order to be able to continue to provide qualilty fish at
reasonable prices, please read the terms and conditions for all sales below.
Minimum domestic order is $100. This is fish only and does not
include shipping, box/styro/heat, or any other fees associated with your order.
International minimum order is $1,000 US. Canada is $250.
USDA-APHIS Veterinary certificates are $120. These certificates are necessary for shipping to Europe.
Standard veterinary certificates are $80.
We DO NOT guarantee sex on a fish under any circumstances unless
the fish are sold as a pair. We will do our best to get you the gender you
request, but this is NOT a guarantee in any way shape or form. This means we will not
refund you in any way shape or form if you receive the wrong sex.
not purveyors. What is listed is what is for sale. There is no "SECRET LIST" of fish. Please order off the list
below. If you request a fish that is not
the list it will lead to no response in all likelihood.
not aggregators of fish. Please do not ask us for another vendor's fish. If what you want is on someone else's list contact
that vendor directly.
The best way to contact
us is via email. My email is firstname.lastname@example.org. All other correspondence will be answered after email inquiries are responded
If there is a DOA, we will gladly work with you to issue you a refund or to make a suitable arrangement provided
we are contacted the same day the fish
arrive within 4 hours. In addition, we WILL REQUIRE PROOF OF DOA in the form of a picture of the
dead fish with its tail cut off lying on the bag that it
was shipped in. There are NO EXCEPTIONS to this requirement. In addition if you leave your fish outside in
the packaging for 7 hours in the cold or
heat and it is DOA, this is not our responsibility. Nor is it our responsibility if your fish dies a month
later. My apologies for spelling this out, but live arrival
guarantee is not forever alive guarantee.
If you are in any way shape or form concerned about the health
of your fish at the time of arrival, please contact us via email. We stand behind
the quality of our fish 100%. However, if your fish becomes sick or injured due to aggression
at a later time we do not bear this responsibility. Again,
aquarium conditions are not our responsibility.
Shipping is Monday through Wednesday only unless previously agreed upon. Air Cargo is Wednesday,
USPS, FEDEX, UPS is on Monday and Tuesday.
By placing an
order, you automatically agree to the terms and conditions outlined above.
PLEASE READ THE TERMS AND CONDITIONS BEFORE YOU ORDER
FOR ALL ORDERS EMAIL US AT CICHLUVR@AOL.COM