TERMS & CONDITIONS
We appreciate your business greatly. In order to be able to continue to provide qualilty fish at
reasonable prices, please read the terms and conditions for all sales below.
Minimum domestic order is $100. This is fish only and does not
include shipping, box/styro/heat, or any other fees associated with your order. All sales are FINAL.
International minimum order is $1,000 US. Canada is $250.
USDA-APHIS Veterinary certificates are $120. These certificates are necessary for shipping
to Europe. Standard veterinary certificates are $80.
We DO NOT guarantee sex, color, exact size on a fish under any
circumstances unless the fish are sold as a pair. We will do our best to get you
the gender you request, but this is NOT a guarantee in any way shape or form. This means we will not refund
you in any way shape or form if you
the wrong sex, or different coloration.
We are not purveyors. What is listed is what is for sale. There is no "SECRET LIST" of
fish. Please order off the list below. If you request a fish that is not
on the list it will lead to no response in all likelihood.
We are not aggregators of fish. Please do not ask us for another vendor's fish. If what you want is on someone
else's list contact that vendor directly.
The best way
to contact us is via email. My email is firstname.lastname@example.org. All other correspondence will be answered after email inquiries
are responded to.
If there is a DOA, we will gladly work with you to issue you a refund or to make a suitable
arrangement provided we are contacted the same day the fish
arrive within 4 hours. In addition, we WILL REQUIRE PROOF OF DOA in the form
of a picture of the dead fish with its tail cut off lying on the bag that it
was shipped in. There are NO EXCEPTIONS to this requirement. In addition if you leave your
fish outside in the packaging for 7 hours in the cold or
heat and it is DOA, this is not our responsibility. Nor is it our responsibility if your
fish dies a month later. My apologies for spelling this out, but live arrival
guarantee is not forever alive guarantee.
If you claim that the fish is not the species you requested, a DNA work up showing
conclusive results must be provided by you of the fish to be eligible
for a refund consideration.
If you are in any way shape or form concerned about the health of your fish at the time of arrival, please
contact us via email. We stand behind
quality of our fish 100%. However, if your fish becomes sick or injured due to aggression at a later time we do not bear this
are not our responsibility.
Shipping is Monday through Wednesday only unless previously agreed upon. Air Cargo is Wednesday,
USPS, FEDEX, UPS is on Monday and Tuesday.
By placing an
order, you automatically agree to the terms and conditions outlined above.
PLEASE READ THE TERMS AND CONDITIONS BEFORE YOU ORDER
FOR ALL ORDERS EMAIL US AT CICHLUVR@AOL.COM